Engaging your Commercial Clients in the Age of Online Relationships
Breaking down the walls and increasing transparency with your commercial clients

Recorded:  Wednesday, August 18, 2010
(1 – 2 p.m. ET; 12 – 1 p.m. CT; 10 a.m. – 11 a.m. PT)

 

As the economy regains strength, financial institutions will be rushing to expand their commercial portfolios.  This time around what should we do differently?  How can we adjust our service model?  How can we improve business relationships in the online world and positively reshape the customer experience?

For answers, please log in to this free webcast entitled "Engaging Commercial Clients in the Age of Online Relationships".

During the event, we will outline the keys to attracting and retaining commercial clients:

• Multiple channels and opportunities to connect (with you)
• Readily accessible value-added services
• Transparency with all borrowers, to build profitable long-term relationships based on shared successes

Featured Speaker(s)

Susan Feinberg
Senior Research Director, Wholesale Banking
TowerGroup

Howard Schwartz
Senior Strategist & Author
Financial Services Industry